Privacy & Cookies Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
When you make a booking at our property using online booking engine you will be able to see a link to the privacy policy. To view the policy click the link in the footer during the booking process. Other privacy information can be found here below.
Who is collecting your data?
Your data is collected and controlled by:
https://triglav-radovna.eu
Lipovec Janko s.p
Zgornja Radovna 18
4281 Mojstrana
Slovenia
VAT: SI54493960
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalise your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To administer a contest, promotion, survey or other site feature
– To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
How are we using it?
We are using your data to provide you best experience when using our website and our services.
The data will be used for your authentication, debug, collect anonymous stats, and to improve the services we provide.
Who will it be shared with?
We use processor services to ensure the highest possible quality of service. Your data can be transferred to the following categories (depending on what services you use):
- electronic payment processors
- accounting software
- google analytics
- software that supports the newsletter
- software that supports contact via chat
- Support software
- Hosting provider
You have the option of obtaining a copy of the data. To do this, contact us at psnak@telemach.net
Please note that all triglav-radovna.eu data processor providers have been checked to be all GDPR-compliant.
How long will we store it?
The data will not be processed longer than the purpose for which it was collected.
If you have agreed, your data will be processed until you withdraw consent to their processing.
If a purchase is made on the basis of existing legal provisions, the data will be processed in accordance with the applicable legal provisions, e.g. for accounting and tax purposes.
Google analytics – data for 90 days
What control do I have over it?
If your data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect processing until you withdraw your consent.
Consent is provided by our users explicitly when proceeding an action or task (e.g. when they provide user data, contact us using contact forms, sign up to the newsletter, contact us via Chat ).
The only source of data we have is when a user explicitly provides it.
You can always contact us at psnak@telemach.net to withdraw any consent and/or to request to delete your account or provide you with the
Our customers rights regarding GDPR are considered and enforced, including:
Right to be informed:
In this Privacy Policy we inform our users about the use that will be made of their data
Right of rectification:
If you want to change anything in your data just contact us at psnak@telemach.net, we’ll process all your rectification queries
Right of erasure:
If you want to have your account deleted just contact us at psnak@telemach.net, we’ll process your erasure query within the lawful timescales
Right to restrict processing:
We don’t process the data of our customers (and our customers end-users) except as detailed on this page
Right to data portability:
Our users may contact us anytime at psnak@telemach.net if they wish to get an export of their personal data as defined under GDPR
Right to object:
We handle all requests on this matter from our users. Our users may contact us anytime at psnak@telemach.net
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children Privacy Protection
Our website, products and services are all directed to people who are at least 18 years old or older. Website does not sell products or other services for purchase by children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our web site Terms of use
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us on psnak@telemach.net.